business-policies — YovisBusinessBoutique

Investment & Payment Structure

To Begin

30% Deposit

Non-refundable. Secures your engagement and initiates the work. No work begins without this. Paid before the first session.

Mid-Point

Milestone Payment

Due upon delivery of the mid-point deliverable. You pay for results received — not time elapsed. Due within 3 business days of delivery.

Project Completion

Final Payment

Due upon delivery of the final deliverable. Full ownership transfers to you upon receipt of this payment. Due within 3 business days of delivery.

Exact investment amounts are confirmed during your discovery call and outlined in your proposal. Every engagement is scoped individually — your investment reflects the work being done for you specifically.

✦ Priority Engagement

The Couture Experience

The Couture Experience is the flagship engagement — a 45-day, fully custom build of your business at the highest level of attention, strategy, and delivery. It operates on a milestone structure calibrated to the scope of your specific project. Couture clients receive priority scheduling, direct access, and white-glove handling from discovery through final delivery. If your business warrants this level of engagement, the investment conversation begins at the discovery call.

Booking & Engagement Policies

Deposit & Payment Terms

A non-refundable 30% deposit is required before any work begins. No discovery notes, strategy documents, or deliverables will be shared until the deposit is received and confirmed.

The remaining balance is divided into two milestone payments tied to deliverable completion — not calendar dates. Each milestone payment is due within 3 business days of the deliverable being submitted.

Accepted payment methods:

PayPal — Friends & Family only
Zelle — info@yovisbusinessboutique.com
Venmo — @YovankaB
CashApp — $yovi27

Work Pause Policy

Work will be paused immediately if:

A milestone payment is not received within 3 business days of deliverable submission
The client becomes unresponsive for more than 5 business days without prior notice
Required client materials are not provided within the agreed timeframe

Work resumes upon resolution of the outstanding item. Paused time does not extend the project timeline unless a formal extension is agreed upon in writing.

Cancellation & Refund Policy

The 30% deposit is non-refundable under all circumstances once work has commenced.

If a cancellation is initiated by Yovi's Business Boutique before work begins, the full deposit will be refunded. This is the only circumstance under which a deposit refund is issued.

If a client cancels after Milestone 2 has been delivered, both the deposit and Milestone 2 payment are non-refundable. The client retains all deliverables received up to that point.

Scope of Work & Revisions

Each engagement is governed by a written proposal outlining the scope, deliverables, and timeline. Work outside of the agreed scope is subject to additional fees.

Each deliverable includes one round of revisions based on the original brief. Revisions that represent a change in direction or expanded scope are quoted separately.

Revision requests must be submitted in writing within 5 business days of receipt. After this window, the deliverable is considered approved.

Confidentiality

All client information, business strategy, financials, and engagement details are treated as strictly confidential. Yovi's Business Boutique will not share, sell, or disclose any client information to third parties without explicit written consent.

If a formal NDA is required, this can be arranged during the discovery call. All engagements are confidential by default.

The one exception is portfolio use — Yovi's Business Boutique may reference the general nature of completed work without identifying details. If you prefer no reference of any kind, indicate this in writing before the engagement begins.

Client Responsibilities

A successful engagement requires active participation. You are responsible for:

Providing accurate and timely information when requested
Responding to questions and feedback requests within agreed timeframes
Making milestone payments on schedule to maintain momentum
Communicating changes in direction or priorities promptly
Attending scheduled calls and sessions at the agreed time

Delays caused by client unresponsiveness or missing materials are not the responsibility of Yovi's Business Boutique and do not entitle the client to a refund or timeline extension unless formally agreed upon.

Intellectual Property

All strategies, frameworks, documents, and deliverables created during the engagement are the intellectual property of the client upon full payment. Until the final milestone payment is received, all work product remains the property of Yovi's Business Boutique. Yovi's Business Boutique retains the right to reference methodologies and general approaches as part of ongoing professional practice — without disclosing client-specific details.

Non-Solicitation

During the engagement and for 12 months following its conclusion, the client agrees not to solicit, recruit, or hire any contractors, vendors, or professional contacts introduced by Yovi's Business Boutique during the course of the engagement. This clause protects professional relationships that are part of the value delivered.

Limitation of Liability

Yovi's Business Boutique provides consulting, strategy, and advisory services based on professional experience and best practices. Results are not guaranteed. The success of any strategy depends on factors outside of Yovi's Business Boutique's control, including market conditions, client execution, and third-party performance. Yovi's Business Boutique is not liable for any direct, indirect, or consequential losses arising from the implementation of recommendations.

Right to Refuse or Terminate Service

Yovi's Business Boutique reserves the right to decline any inquiry or terminate any engagement at any time. Grounds for termination include disrespectful conduct, misrepresentation of business details, failure to meet payment obligations, or circumstances that compromise the integrity of the work. In the event of termination due to client conduct, no refund will be issued for payments already made. The client retains all deliverables received up to that point.

Governing Agreement

These terms apply to all engagements with Yovi's Business Boutique. For Atelier Blueprint and Couture Experience engagements, a separate consulting agreement will be provided. In the event of any conflict between these terms and the consulting agreement, the consulting agreement governs. By submitting a deposit, the client acknowledges having read and agreed to these terms.

Updates to These Terms

These terms are subject to change. The most current version is always available at this page. Engagements in progress are governed by the terms in effect at the time the deposit was received. New engagements are subject to the most current terms at the time of signing.

Policies & Terms